Date: March 29, 2024

At Perfumaax.com, we strive to deliver not just premium perfumes, but also premium service. We understand that sometimes you may need to return or cancel your order, and we aim to make this process as smooth as possible for you.

Return Policy

If you are not completely satisfied with your purchase, you are entitled to return it within 30 days of the purchase date, provided the following conditions are met:

• The product must be unopened and in the same condition that you received it.
• It must be in the original packaging with the seal intact.
• Proof of purchase or receipt must be provided.

To initiate a return, please contact us at [Your Contact Information] with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Information].

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Information] and send your item to: [Your Return Mailing Address].

Cancellation Policy

If you need to cancel your order, please do so as soon as possible. Cancellations are accepted up to 24 hours after the order has been placed. If your order has already been shipped, we are unable to cancel it. In this case, you may return your order once it has been delivered, in accordance with our return policy.

To cancel your order, please email us at [Your Contact Information] with your order details, and we will assist you with the process.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To return your product, you should mail your product to: [Your Return Mailing Address].

Please consider using a trackable shipping service or purchasing shipping insurance for items of significant value.

Questions

If you have any questions on how to return your item to us, contact us at [Your Contact Information].