Last updated: March 29, 2024

Welcome to Perfumaax.com. We take pride in the quality of the fragrances we offer. However, we understand that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

General Returns Policy

You may return any unopened and unused item purchased from Perfumaax.com for a refund or exchange within 30 days of the original purchase date. Items must be in their original packaging, including any boxes, and in the condition, you received them.

Non-returnable Items

Due to the nature of our products, we cannot accept returns of opened or used items unless the product is faulty or damaged. Additionally, we cannot accept returns on sale items or gift cards.

Refunds

Once we receive and inspect your returned item, we will notify you via email that we have received your returned item and whether the refund was approved or not. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at [Your Contact Information] and send your item to: [Your Return Mailing Address].

Shipping for Returns

To return your product, you should mail your product to: [Your Return Mailing Address].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [Your Contact Information].

Questions

If you have any questions concerning our return policy, please contact us at [Your Contact Information].